Refund & Cancellation Policy

This policy outlines the terms for refunds and cancellations across all PlayConnect services including venue bookings, marketplace orders, event registrations, and membership subscriptions.

1. Venue Booking Cancellations

• Refunds are processed to the original payment method within 5–7 business days.
• If the venue owner cancels a booking, you will receive a full refund regardless of timing.
• Weather-related cancellations for outdoor venues may qualify for full refund (at venue owner's discretion).

2. Marketplace Orders

2.1 Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, in original packaging, with all tags intact.
• Customized or personalized items are non-returnable.
• Perishable sports nutrition/supplements once opened are non-returnable.

2.2 Refund Process

• Initiate a return from Profile → Orders → Select Order → Request Return.
• Refund is processed after the seller confirms receipt of the returned item.
• Refund amount: Product price + Platform fee. Delivery charges are non-refundable unless the return is due to a defect or wrong item.
• Refund timeline: 7–10 business days to original payment method.

2.3 Order Cancellation

• Orders can be cancelled before shipment for a full refund.
• Once shipped, cancellation is not possible — you must wait for delivery and initiate a return.

3. Event & Tournament Registrations

• Cancellation more than 48 hours before event start: Full refund of entry fee.
• Cancellation within 48 hours: 50% refund.
• No refund after event has started or for no-shows.
• If the organizer cancels the event: Full refund within 5 business days.
• Free events have no financial obligations.

4. Membership Subscriptions

• Free trial period (if offered): Cancel anytime during the trial — no charges.
• After purchase: Memberships can be cancelled at any time; you retain access until the end of the current billing period.
• Pro-rated refunds: Not available. Cancellation stops future renewals but does not refund the current period.
• Auto-renewal: Subscriptions auto-renew. Cancel at least 24 hours before renewal to avoid charges.
• Exceptions: Refund may be considered within 7 days of purchase if no premium features were used. Contact support.

5. How to Request a Refund

1. Log in to your PlayConnect account.
2. Navigate to Profile → Booking History / Orders.
3. Select the booking/order and click Request Refund.
4. Provide a reason for the refund request.
5. Our team will review and respond within 48 hours.

Alternatively, email info@playconnect.in with your order/booking ID.

6. Refund Timeline

Note: PlayConnect reserves the right to deny refund requests that are fraudulent, violate our Terms, or are outside the refund window. All decisions are final.

For urgent refund issues: info@playconnect.in